Terms & Conditions

This website is operated by the Waikato Environment Centre Trust trading as GO ECO. Throughout the site, the terms "we", "us" and "our" refer to Waikato Environment Centre t/a GO ECO. Waikato Environment Centre GO ECO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Rocketspark They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Waikato Environment Centre, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Waikato Environment Centre and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 188 Commerce Street, Frankton, Hamilton 3204, New Zealand.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at hello@goeco.org.nz.


Personal information collected by GO ECO will only be used for the purpose of processing orders and informing you about current promotions and specials or new products added to the store. The information we collect is at a limited level, and only to the extent needed for us to operate the business.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

The information we collect and control will not be sold or given to a third party source for any purpose which is not incidental to your use of this web site.

We don't want to become like an overly clingy friend constantly hassling you, so you can tell us to back off and opt-out of receiving future mailings of promotions and specials at any time - we've got thick skin...well, kinda thick.


Waikato Environment Centre utilises industry standard SSL (secure socket layers) for your online security. SSL Web Server Encryption scrambles and encrypts information sent between your computer and our server. This ensures that your information cannot be viewed, stolen or copied. Waikato Environment Centre utilises Paypal for secure online credit card payments.

Updating your profile

Your personal details can be modified or updated at anytime by logging into your account and adjusting your personal options. This is where you can opt out of receiving future correspondence from us too.

Contacting us

If there is anything that concerns you, or which you'd like to discuss further, please feel free to contact us either through the Contact Us page or by writing to:
PO Box 19104
New Zealand

Acceptance of Terms

By utilising this site you are acknowledging acceptance of the above terms. If this is not the case, please refrain from ordering any products from the site and contact us to discuss your concerns. Thanks.


We want it to be easy and secure for you to pay for your goods. Therefore, we accept payment from either;

  • credit / debit cards
  • direct deposit via internet banking
  • in person through a Westpac Branch
GST is included within our prices and shipping is charged at a flat rate of $6 per order & free for orders over $80!

Credit / Debit Cards

After you have confirmed your order in the checkout you will be directed to Paypal to complete your purchase with payment. You do not need a Paypal account to pay us with a credit or debit card. Once you've paid through Paypal there is a link back to our site where you'll receive final confirmation. Paying by credit or debit card often results in your receiving your order faster as confirmation of payment is instant and we can ship immediately.

Internet Banking

If you choose this option you'll be given our bank account details in which to deposit the funds. Please put your name as a reference. Your order will be processed and prepared for shipping once the funds have been cleared into our account, usually the next working day.

Direct Deposit through a Westpac branch

You may choose to pay directly at a Westpac branch, and in this way use cash or cheque. If so, please select Internet Banking in the checkout as a payment option and then take the bank account number provided to your most convenient branch. Please contact us once this is completed. Goods will be shipped once the payment has been cleared, which in the case of cheques can be up to 5 working days - cash is immediate.


Delivery within New Zealand is made either by Fastway Couriers. We like to keep things simple, so we charge $6 for orders under $80 - above that and it's free! For folk who are lucky enough to live rurally, unfortunately we have to charge you an extra $3.85 for orders under $80, but we'll spring for it if you spend more than $80, so no hard feelings ay?

We obviously have paid a lot of attention to how we package our products for shipping. Our boxes are comprised of at least 90% recycled content, and the envelopes we use are made from 100% recycled material. We use paper based tape, (outrageously expensive by the way!), which can safely go into your paper recycling along with the boxes and envelopes in order to live another day.

We like to stay busy and on top of things here so orders are cleared and processed within 24 hours of the order being made and payment received. We send orders out with our couriers every weekday morning at 8am, so any orders received after 8am Friday will be shipped Monday morning and any orders received on a public holiday will be processed the first working day to follow. All orders processed at this point have a target delivery of the next working day to major urban centres in New Zealand with an extra day or two to rural addresses. We use an overnight courier so you can have your products faster. It also allows us to track and trace the order to your doorstep so if you have any concerns please contact us.

We care about the timeliness of delivery and quality of products you receive. If you make a purchase from off this site and are concerned at the lateness of a delivery or the condition of the goods, please contact us and quote your customer number that you received with your order confirmation.


You can add or remove items from your shopping cart, or cancel your order at any stage during the checkout process. Until your order is confirmed, you are not bound to purchasing products while browsing on our site. To cancel after your order is confirmed, you must contact us directly and quote the order number that you received with your order confirmation by 1pm the day the order is processed. Due to our same day dispatch service, we are unable to cancel an order, or add or remove items from your order after 1pm. Confirmation of your cancellation will be given by email.


Unless otherwise stated with the product information, you can return items sold in the Waikato Environment Centre Store within 7 days of delivery for a part, full credit or refund. Any items that are returned simply because you do not like the product, if returned within 7 working days, and in what Rubbish Free considers an acceptable condition, will result in a credit of the purchase price. In this instance, you will not be entitled to a credit for freight paid to receive or return the product.


If the return is a result of a processing error or product failure we will also cover the shipping costs. Returns for instances such as these will either by replaced with the same product, credited or refunded. Refunds will be given in form of a cheque issued by Waikato Environment Centre and will be posted to the delivery address of the person who makes payment for that product returned. We cannot accept returns of certain items, including:

•Any item that is returned more than 7 days after delivery.
•Any item that is not in its original condition, is damaged, or is missing parts.


If there is anything that concerns you, or which you'd like to discuss further, please feel free to contact us either through the Contact Us page or by writing to;

PO Box 19104
New Zealand


By utilising this site you are acknowledging acceptance of the above terms. If this is not the case, please refrain from ordering any products from the site and contact us to discuss your concerns. Thanks.


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